How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

When turning on the set no picture but has sound? Samsung

Customer Question

when turning on the set no picture but has sound?
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Samsung 55" 2014 purchased, don't have the model at this time, at work. No, this issue has just come about.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, black screen. yes on all functions
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a week, working fine
JA: Anything else you want the TV expert to know before I connect you?
Customer: not that I can think of
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

Expert:  Aric replied 10 months ago.

When you first turn on the set, does the Samsung welcome logo display on the screen?

Also, if using the original remote, can you get MENU or Source indicators to show up?

If not, I need to know if the screen is physically "backlit" (meaning slightly lighter than if the TV were OFF)?

Expert:  Aric replied 10 months ago.

Are you able to reply back? I'm here to assist now, but if you're unavailable let me know and we can continue later in the day.