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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I no longer get a picture, not even a blue screen when the

Customer Question

I no longer get a picture, not even a blue screen when the tv is on but the cable is off, although the sound is still very clear.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Also, even before this happened, I was having a problem with the re4d cable staying in place and consequently frequently had only blue and green in the picture. Is this a problem with the cable or the socket. When I push it in the color comes back but it won't stay
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: It is a vizio VIZGV47LFHDTV10A. It is probably about 7 years old?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Everything was normal Except for the color cable frequently losing contact
JA: Anything else you want the TV expert to know before I connect you?
Customer: I think this is it
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 months ago.

Are you able to see the vizio menu screens at all?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Please refund my down payment. This is all way too cumbersome. Everytime I answer a response I get shifted somewhere else. I do not understand your procedures and I do not want to participate any longer.