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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have voice but no picture, 5 yrs or so old. PN2 588bb860

Customer Question

I have voice but no picture
JA: What's the model number of your TV? How old is it?
Customer: 5 yrs or so old. PN2 588bb860 y2fx2a azv3cesco2322r BU03
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: My tv in bedroom works fine. Menu appears but doesn't work
JA: How long has this been an issue? What happened right before this popped up?
Customer: started today. Nothing happened that I am aware of.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no. is there a charge for this and how much?
Submitted: 7 months ago.
Category: TV
Expert:  Nathan replied 7 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 7 months ago.

Hello Naomi,

to be clear, this is a paid support service. There is no free help for this product, but you'll pay a small fraction here of what you'd pay to have a tech out.

Let me know if you understand this and are ready to proceed.

I also need you to recheck the model number please, what you sent is not correct, though the middle portion 588bb860 is close.