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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv is black and I bumped it and the picture went dark

Customer Question

my tv is black and white I bumped it and the picture went dark saying no signal and then i changed sources and have a black and white picture but no color picture
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: no issues with picture before Samsung 32"UN32D4005BD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: menu works only satellite input but av shows no input and components was black and white
JA: How long has this been an issue? What happened right before this popped up?
Customer: only this afternoon I moved the tv forward 1/4 inch with both hands on the bottom of the tv
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Hello Chris,

can you tell me what ports on the tv your satellite is connected to (or what colors they are if you aren't sure what they are called)?

Expert:  Nathan replied 7 months ago.

Hello, it appears your question is still open.
Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan

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