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Pete, Electronic Engineer
Category: TV
Satisfied Customers: 18113
Experience:  Over 16 years of experience installing and repairing electronics.
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XD on and XD off displayed alongwith persistent Continuous

Customer Question

XD on and XD off displayed alongwith persistent Continuous viewing message.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: model 42PqEOR LG9109C
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu does not work off remote but does off TV. the problem is consistent on all source inputs
JA: How long has this been an issue? What happened right before this popped up?
Customer: my nephew changed the source and then when we reverteed to normal the problem started
JA: Anything else you want the TV expert to know before I connect you?
Customer: we get a colour split down the middle. started at the same time
Submitted: 10 months ago.
Category: TV
Expert:  Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 10 months ago.

Please confirm the model number?

Have you tried doing a factory reset using the menu?

Customer: replied 10 months ago.
Actually the info works off the tv not the menu. Menu is not accessible. How do I access the factory reset without menu working
Expert:  Pete replied 10 months ago.

I do not recognize the model number you originally provider.

Please confirm the full model number on the rear of the TV?

Customer: replied 10 months ago.
model number: 42PQ3OR
Expert:  Pete replied 10 months ago.

A factory reset of the 42PQ30R won't be possible without being able to access the menu.

Does the TV still respond to the original remote control that came with it?

Could you attach a photo of what is showing on the TV screen?

Customer: replied 10 months ago.
Pete, how do i get to factory settings without using the remote
Expert:  Pete replied 10 months ago.

You will need to use a remote to reset the TV - what remote are you using? Is it the one that came originally with the TV? Do any buttons on the remote work at all (e.g. volume)?

Customer: replied 10 months ago.
far i am being told the obvious. The TV needs to be reset but the original remote is broken. The remote cannot be fixed and it seems we cannot buy an original. The generic remote does not work. What if i took the TV to a licenced LG retail shop and used one of their remotes.
Expert:  Pete replied 10 months ago.

Yes that is correct - you will need to use an original LG remote.