How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I was trying to fix my settings on my new Philips

Customer Question

I was trying to fix my settings on my new Philips 55PFL5601/F7 and lost my Dish Satellite TV. I don't know what I did wrong and have a message that states Channel not available.
Submitted: 8 months ago.
Category: TV
Expert:  Dan replied 8 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Can you tell me how your Dish receiver is connected to your TV please?

Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 8 months ago.
Please call me on this number.
Expert:  Dan replied 8 months ago.

My apologies, but I am unable to contact you by phone at this time.

Expert:  Dan replied 8 months ago.

If you can tell me what type of cable is connecting your Dish receiver to your TV, I can guide you to choosing the right input on the TV.

Customer: replied 8 months ago.
Dan, I just saw your reply. A coaxial cable.
Customer: replied 8 months ago.
Dan, Are you there?
Expert:  Dan replied 8 months ago.

Okay. Have you turned your TV to either channel 3 or 4?

Customer: replied 8 months ago.
When we first set it up.
Expert:  Dan replied 8 months ago.

Is it on one of those channels now?

Customer: replied 8 months ago.
Why can't we talk on the phone, Dan? I was asssured you would call me.
Customer: replied 8 months ago.
It WAS on the right channel. We were watching TV.
Expert:  Dan replied 8 months ago.

Sorry but I am not setup for phone calls.

Customer: replied 8 months ago.
what do we do now?
Expert:  Dan replied 8 months ago.

Did you install the Dish yourself?

Customer: replied 8 months ago.
NO! It has been installed for 10 years.
Expert:  Dan replied 8 months ago.

What channel is the TV on now?

Customer: replied 8 months ago.
I have no picture. There is no way to tell.
Expert:  Dan replied 8 months ago.

Press 03 on the remote and see what happens. If that doesn't produce anything, try 04.

Customer: replied 8 months ago.
04 with the "0"? Or without?
Expert:  Dan replied 8 months ago.

Either way.

Customer: replied 8 months ago.
Nothing happened either way.
Expert:  Dan replied 8 months ago.

Give me a minute please.

Customer: replied 8 months ago.
How can I get someone to talk to, Dan. I was told I could talk to someone.
Expert:  Dan replied 8 months ago.

I will opt out and open your question to another tech that can call you. Good luck!

Customer: replied 8 months ago.
24 hours is not acceptable time. I was told I would talk to someone right away.