How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

TV locked on hotel mode, DU-52px12xd, Only thing that comes

Customer Question

TV locked on hotel mode
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: DU-52px12xd
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Only thing that comes up is an anolog when I press menu button
JA: How long has this been an issue? What happened right before this popped up?
Customer: Always been a problem, bought my TVS when a hotel was doing renavation and TVS were never taken off hotel mode
JA: Anything else you want the TV expert to know before I connect you?
Customer: Nothing else to tell
Submitted: 10 months ago.
Category: TV
Expert:  Louie replied 10 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the TV. The "...DU-52px12xd..." is reported back as an invalid product number.

Customer: replied 10 months ago.
Expert:  Louie replied 10 months ago.

Appreciate the additional information.

And would you have the service / programming remote (not just the user's remote control) ?

Also did a controller / tuner module came with the TV ?

Customer: replied 10 months ago.
Ordered a remote from on line
Expert:  Louie replied 10 months ago.

Yes, the service remote would be necessary.

I would suggest to take pictures of the settings/configurations while in the service menu.

Enable all the options while still in Hotel Mode and then as a final setting, set "Hotel Mode Operation" to "No"

...still as inquired above, did a controller / tuner module came with the TV ? an LST-4100A.

Also, a friendly reminder; change only the Hotel Mode settings. Any and all other changes may and can cause the TV to be completely inoperable.

Customer: replied 10 months ago.
Screen says analog 6
Expert:  Louie replied 10 months ago.

Please confirm that the service remote is available and was used to turn off the hotel mode.

"Analog 6" would indicate that the TV is now set to analog TV channel 6.

Customer: replied 10 months ago.
AD9338A configuration error
Expert:  Louie replied 10 months ago.

Please post back with a clear picture of the different settings of the Hotel Mode. Click HERE.