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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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No the TV just stop! I had this TV for 11 -years! samsmon,

Customer Question

no the TV just stop! I had this TV for 11 -years !
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: samsmon
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the red b
JA: How long has this been an issue? What happened right before this popped up?
Customer: I'm going to get an...TV ! I'm 64 years ,
JA: Anything else you want the TV expert to know before I connect you?
Customer: Thank you!
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.

Hello, Sorry you're having problems. It appears you were chatting with the site auto-assistant. I am the actual tech that will be helping you today, and have some questions of my own.

1) Can you please get the full model number off of the back of the TV?

2) Were you starting to type that the red light is blinking?

3) Were there any storms or power outages, just prior to this occurring?