Facing TV Problems? Ask a TV Technician.
I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
If you use the buttons directly on the tv ,does that work ?
Rear right lower side of the tv
I have the manual here and it shows it
In any case sensor failures are very rare for those samsung and i doubt very much this would be the case , unplug the power cord for a minute and try it again
Picture at the link below
o.k somehow you probably got this demo mode on while trying to get control
Later , do you have control now ?
Do you have control with the remote now ??
What second icon
Please just let me know if the remote operates the tv now and we`ll see about the rest later
Can you open the tv`s menu ?
I`m sorry but I will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Please just standby and someone should be with you shortly .