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Jack, Technician
Category: TV
Satisfied Customers: 9896
Experience:  40 years experience as audio,video repair and installation tech
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Dark spots in certain regions not completely dark, just

Customer Question

dark spots in certain regions not completely dark, just darker
JA: What's the model number of your TV? How old is it?
Customer: vizio e60-c3 just over a year old, and vizio will not stand end their product.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes and yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: noting really. just noticed it one day.
JA: Anything else you want the TV expert to know before I connect you?
Customer: nope.
Submitted: 10 months ago.
Category: TV
Customer: replied 10 months ago.
added an image
Expert:  Jack replied 10 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed

Customer: replied 10 months ago.
I am ready. I added an image if that helps you
Expert:  Jack replied 10 months ago.

Yes thanks for the picture , i know what this is but only one question first ;

If you open the TV's own menu , does it show up normal or is also affected by this ?

Customer: replied 10 months ago.
the menu is affected. half the menu is dark and the other is normal
Expert:  Jack replied 10 months ago.

How old is this tv by the way ?

Customer: replied 10 months ago.
just over a year old......
Expert:  Jack replied 10 months ago.

No extended warranty ?

I will need a couple minutes to type this down

Customer: replied 10 months ago.
no extended warranty. I wasn't executing the tv to crap out on me within two years lol
I guess with a vizio I should have known better
Customer: replied 10 months ago.
Expert:  Jack replied 10 months ago.

Thanks for waiting

This is a LCD tv and i`m afraid that there is only one possible cause for a problem like this and that is a defective LCD panel .
Anytime you have horizontal lines , shadows or blobs /spots etc. on a lcd tv and it shows no matter what is on the screen including the menu then it is a sure sign of a defective panel.
As a rule of thumb the LCD panel cost around 80% of the original cost of the tv and then it has to be stripped down and rebuilt around the new panel and then again that is if you can find a new panel.
When under warranty most companies will replace the tv , not the panel.
Sorry to say but this makes the tv practically un-repairable due to the high cost and again that is even if you could find a replacement panel

Sorry to be the bearer of bad news today but i`d rather tell you straight and spare you a waste of time and money

Wish i had better news for you today but i hope this help and I will be in standby if you have any questions.
Thank you and please take the time to rate my answer with the stars at the top of your page and SUBMIT so i get compensated for my time and note that you can still reach me here at anytime after this chat is closed if you have other questions.