Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
What device are you using?Universal remotes typically don't work for controlling the smart tv functionality.
What you can try, though the remote may not be capable of it, is pressing the HOME button on the remote, then looking for the apps, and from there you may see the amazon instant video app to select.
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