How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25423
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

My amazon prime isn't coming up...just amazon. I just

Customer Question

My amazon prime isn't coming up...just amazon. I just switched to a universal remote. Did something get dropped?
JA: What's the model number of your TV? How old is it?
Customer: im not sure samsung
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not nrpetflix
JA: How long has this been an issue? What happened right before this popped up?
Customer: i didn't turn on amazon prime since I updated the remote. NETFLIX works
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 months ago.

What device are you using?
Universal remotes typically don't work for controlling the smart tv functionality.

What you can try, though the remote may not be capable of it, is pressing the HOME button on the remote, then looking for the apps, and from there you may see the amazon instant video app to select.

Expert:  Nathan replied 9 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan