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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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It is new yesterday, we got it all set up works fine but

Customer Question

it is new yesterday, we got it all set up works fine but turns itself off bout every 5 minutes
JA: What's the model number of your TV? How old is it?
Customer: SORRY i GOT CUT OFF TV IS BRAND NEW, BOUGHT YESTERDAY MODEL #55PFL5601
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: EVERY THING WORKS FINE EXCEPT IT SHUTS OFF AFTER ABOUT 5 MIN
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT STARTED IMMEDIATELY AFTER TURNING IT ON FOR THE FIRST TIME
JA: Anything else you want the TV expert to know before I connect you?
Customer: THATS IT
Submitted: 8 months ago.
Category: TV
Expert:  Jack replied 8 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Expert:  Jack replied 8 months ago.

Does it actually turn off as if you had pressed the power button ?