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I cannot get Netflix to play - I have worked with a Netflix

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tech and she feels it...
I cannot get Netflix to play - I have worked with a Netflix tech and she feels it is a Vizio update that is the issue.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: The TV ios about 10 days old. Model D43-D1
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Everything else seems to work fine. I use the Guide, Info etc. The DVR works
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been able to get into Netflix since I bought the TV. Let me say I get into Netflix, choose a program but when I ask it to play the message comes up that says that program is unavailable at this time - try later or pick another program which I have, of course done both of those things, for the last 10 days and never been able to get a Netflix show to play.
JA: Anything else you want the TV expert to know before I connect you?
Customer: Thaat's pretty much it. Thanks,
Submitted: 12 months ago.Category: TV
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Answered in 3 minutes by:
11/26/2016
TV Technician: Dan, Broadcast Engineer replied 12 months ago
Dan
Dan, Broadcast Engineer
Category: TV
Satisfied Customers: 2,095
Experience: I am a member of The Society of Broadcast Engineers for a local CBS station
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Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do you have other streaming services you can access from this TV?

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Customer reply replied 12 months ago
No, Netflix is the only one I subscribe to.
TV Technician: Dan, Broadcast Engineer replied 12 months ago

My apologies, but I am unable to contact you by phone at this time.

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Customer reply replied 12 months ago
I have no idea what is going on - they seem to just keep asking for more money
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Do you know how to access the network setup menu of the TV?

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Customer reply replied 12 months ago
I don't believe I know how to access the network menu of the TV
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay give me a minute please.

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TV Technician: Dan, Broadcast Engineer replied 12 months ago

Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

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TV Technician: Dan, Broadcast Engineer replied 12 months ago

What are you using to access Netflix?

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Customer reply replied 12 months ago
Just the remote
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay, press the Menu button on the remote then use the arrow buttons and cursor down to Network and press OK.

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Customer reply replied 12 months ago
Done
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Now move down to the Manual Setup and press OK again.

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TV Technician: Dan, Broadcast Engineer replied 12 months ago

Are you there yet?

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Customer reply replied 12 months ago
Done yes
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Now, do you see a line that reads Pref. DNS Server?

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Customer reply replied 12 months ago
But I cannot get to it.
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Highlight the Manual setup at the top and press OK. That should turn it on.

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Customer reply replied 12 months ago
Got it
TV Technician: Dan, Broadcast Engineer replied 12 months ago

In the individual spaces after DNS entry type 4 2 2 2. One number to each line. Then move down to Save and press OK.

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Customer reply replied 12 months ago
Done now
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Now exit out of the menu and try Netflix again.

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Customer reply replied 12 months ago
Do I put back to auto or anything?
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Try it this way first, then if it doesn't work we will need to input more network data manually.

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Customer reply replied 12 months ago
My internet connection is gone
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay go back the the network menu and change it back to Automatic and save it then try again.

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Customer reply replied 12 months ago
Now the numbers you had me put in are gone
TV Technician: Dan, Broadcast Engineer replied 12 months ago

That's okay for now. What version of Windows are you using?

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Customer reply replied 12 months ago
My laptop is a MAC
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay, do you know how to find your network address?

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Customer reply replied 12 months ago
Still no internet connection on the TV - this goes from bad to worse.I don't remember where to get the network address.
Customer reply replied 12 months ago
Is that the 70889f
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Just restart the TV. It should pickup a new address from your router.

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TV Technician: Dan, Broadcast Engineer replied 12 months ago

Are you connecting to your network wirelessly?

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Customer reply replied 12 months ago
I restarted - no internet. How do I know if it got a new address or not?
Customer reply replied 12 months ago
okay?
TV Technician: Dan, Broadcast Engineer replied 12 months ago

If you are using wireless, go to the Network menu and cursor down to the Wireless Access Points menu and click OK. There you should see your network. Click it and you should connect.

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Customer reply replied 12 months ago
I cannot get to Wireless Access Points - it does show 70889f as being locked
TV Technician: Dan, Broadcast Engineer replied 12 months ago

From the TV Network menu you cannot access the Wireless Access Points?

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Customer reply replied 12 months ago
Okay, I had to re-enter my passcode. I now have internet again
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay. How fast is your internet?

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Customer reply replied 12 months ago
First 3 bars
Customer reply replied 12 months ago
On the TV that is - on laptop and phone it is stronger, I think
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Well I would need to know the speed in megabits if you know that?

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Customer reply replied 12 months ago
Is there any way for me to find that out?
TV Technician: Dan, Broadcast Engineer replied 12 months ago

From your internet browser go to www.speedtest.net and run the test.

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Customer reply replied 12 months ago
the two numbers I get are - 41.6 and 12.2
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay good. Just wanted to make sure speed wasn't the issue. Did you by chance install and setup your modem/router?

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Customer reply replied 12 months ago
No the cable company did.
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Okay. I think in order to resolve the Netflix problem you will need to manually input the network address settings into the TV setup. I can't give you that information without knowing how your network is setup and I am not a MAC tech so I would be unable to give you instructions to find that info.

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Customer reply replied 12 months ago
Not sure what you are saying I now have to do and/or who can help me. This SMART TV things does not seem to be very smart?
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Well it is, but Vizio TV's seem to have a problem with Netflix and I don't know why? They do fine with the other streaming services.

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TV Technician: Dan, Broadcast Engineer replied 12 months ago

Have you thought about trying Hulu or Amazon?

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Customer reply replied 12 months ago
do I go to Vizio? I just don't know who to ask for help. Or should I use a Roku or Fire Stick and say to hell with the smart TV?
TV Technician: Dan, Broadcast Engineer replied 12 months ago

I would try Vizio next and I will also open your question here to other experts to see if anyone with a MAC background might be able to assist you.

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Customer reply replied 12 months ago
Okay, thanx
TV Technician: Dan, Broadcast Engineer replied 12 months ago

Good luck!

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TV Technician: Master Fix It, Appliance Repair Technician replied 12 months ago
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