TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

I have been recording to HDD via USB successfully. However

Customer Question
now, whilst the red (recording)...
I have been recording to HDD via USB successfully. However now, whilst the red (recording) light shows, it will no longer record.
JA: What's the make/model of your device? How old is it?
Customer: KD49X8000C purchased 4/4/2016
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Been happening for about 3 weeks. Have tried re-booting tv, recording directly and through timer. and have unplugged and re-plugged the HDD
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 5 hours by:
11/25/2016
TV Technician: Richard, Technician replied 1 year ago
Richard
Richard, Technician
Category: TV
Satisfied Customers: 39,630
Experience: Avid TV Technician
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the recorder (so unplug it from the power socket).

Then on the actual unit, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the recorder, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own TV Question
Customer reply replied 12 months ago
There is no seperate recorder. The tv records directly onto a portable HDD via USB.
TV Technician: Richard, Technician replied 12 months ago

ok, if you use a different USB HDD, does it then record onto this?

Ask Your Own TV Question
Customer reply replied 12 months ago
my tv has an inbuilt recording device, with little storage capacity. Therefore (upon their recommendation) i have attached a portable hard drive which connects to the tv via USB.
this has worked well for many months, but is now refusing to record.
TV Technician: Richard, Technician replied 12 months ago

yes I saw, what I need to know please is if you use a different USB HDD, does it then record onto this?

Ask Your Own TV Question
Customer reply replied 12 months ago
I can see what you mean to prove. I will obtain another hard drive tomorrow and try that, then get back to you.
TV Technician: Richard, Technician replied 12 months ago

thank you

Ask Your Own TV Question
Customer reply replied 11 months ago
Hi Richard,
I've tried a new hard drive and new USB cable. Still won't record!
Customer reply replied 11 months ago
Richard, I've fixed the problem. I contacted Sony who talked me through it. I had to reset the TV's factory settings. Many thanks for your help. Phil
TV Technician: Richard, Technician replied 11 months ago

ok, that was the next step Phil

Great it is now up and running, If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own TV Question
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: TV
Satisfied Customers: 39,630
39,630 Satisfied Customers
Experience: Avid TV Technician

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
My Panasonic LCD TV screen is darker on one side and the
My Panasonic LCD TV screen is darker on one side and the overall picture seems darker than when I first bought it. I don't know of you need this but the following numbers are on the back of the unit: … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Cannot connect Vizio smart tv to wifi. E472VLE. Menu works,
Cannot connect Vizio smart tv to wifi JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes? Customer: E472VLE JA: Does the TV menu work… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
34 satisfied customers
Is not turnip on if does shuts on it's own, 49 uh6090, Yes I
It started this evening it was on first the images were gone than the tv was off, … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My query is about Vizio Smartcast .. Vizio 32" HDTV w/tuner.
yje screen shows that I need to download Google Cast … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have an LG UH6090 and would like to know if it has an HDMI
I have an LG UH6090 and would like to know if it has an HDMI IN/ARC. If so, how does one use it? Also, what is a DTS Virtual :X? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a sharp 83 imnch tv, lc 80 le 857 u. trying to turn
I have a sharp 83 imnch tv, lc 80 le 857 u. trying to turn off the tv speakers so I can connect sound bar and speakers … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
How do I resize the picture on Vizio D50u-D1. D50u-D1 Serial
D50u-D1 Serial LTMWTQDS1252738 I think it is 4 years old … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
316 satisfied customers
Pioneer LX101 how to pass through HDR to TV. Just a year.
Many trying to pass through 4K HDR through receiver to TV but still have not found the write settings yet … read more
Harry
Harry
8 satisfied customers
Im trying to find the hdmi input on my hitachi tv to set up
hi im trying to find the hdmi input on my hitachi tv to set up my roku … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My picture went black on my 46 in. smart tv. Could here
My picture went black on my 46 in. smart tv. Could here voices but no pic. On every channel … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I came across a Panasonic PT-52LCX86 at a garage sale (as
Hi. I came across a Panasonic PT-52LCX86 at a garage sale (as best I can read the label). It doesn't power on at all. Could this be repaired? … read more
Harry
Harry
8 satisfied customers
I have vertical upright cdmi outlets on my tv and the rook
i have vertical upright cdmi outlets on my tv and the rook cable snapped off. do you sell extender cables that will work … read more
Harry
Harry
8 satisfied customers
I am having problems with an lg mini split smart inverter Ac
Hello I am having problems with an lg mini split smart inverter Ac can u help me with that … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a Panasonic TV, model TH-L37S25A. It worked fine a
I have a Panasonic TV, model TH-L37S25A. It worked fine a few hours ago but now I cannot turn it on at all. I have tried to turn it on manually and replaced the batteries in the remote but it won't tu… read more
Louie
Louie
Technician
Associate Degree
2,906 satisfied customers
How do I remove or deactivate Bixby from my S8 phone? The
How do I remove or deactivate Bixby from my S8 phone? The only solution I have been given is to remove my Samsung account which will not allow my to use Samsung pay. Bixby keeps flashing up at me at u… read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Am geting shadow bars on screen. tv is 18 months old.
am geting shadow bars on screen . tv is 18 months old. service tech said screen is bad 1 month later could not change channels or adj. sound ,hit power switch ,now set is d.o.a... … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We lost power to our tv, and now we have no picture or sound
We lost power to our tv, and now we have no picture or sound. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The TV was on and went dark. I went to shut it off and there
the TV was on and went dark. I went to shut it off and there was no image on the screen, it lit up white then blue then purple then back to black then lit up again back to white then a bluish color. t… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x