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Nathan, Installer
Category: TV
Satisfied Customers: 25829
Experience:  Custom home theater installer, authorized dealer top brands.
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Change my wireless router and lost connection wit Netflix,

Customer Question

change my wireless router and lost connection wit Netflix, how can I restored?
JA: What's the model number of your TV? How old is it?
Customer: mode: lP502ui-BIE 2 YEARS OLD
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
JA: How long has this been an issue? What happened right before this popped up?
Customer: I did have a problem with the router and was exchange with a new one by my provider and is when the problem start
JA: Anything else you want the TV expert to know before I connect you?
Customer: no and thank you
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 months ago.

You must link the tv to the new router. To do that, you go into the tv settings menu, under network (wireless/wifi) and it will have an option to SCAN for wifi networks, it should find your NEW network which you'll select on the screen, then you need to put in the new wifi password ***** to the new router.

Once that connection is established, the netflix connection should work again.

Customer: replied 10 months ago.
That step I did it and still got no results
Expert:  Nathan replied 10 months ago.

Can you give me a bit more detail, please?
What specific error message are you getting?
Did it show as successfully connected to both the LAN and to the Internet?
Are other apps working?