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Richard, Technician
Category: TV
Satisfied Customers: 36777
Experience:  Avid TV Technician
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We recently bought the Vizio 55" tv and I have some how

Customer Question

We recently bought the Vizio 55" tv and I have some how managed to get it where it will not let us use our tablets, laptops, etc. When I try to log out of an app it says unable to sign out. Check your connection and try again. I have not touched any connections. Everything I did this am I did through the vizio tv control. Thank you
JA: Have you tested the connections by doing a ping utility test?
Customer: No I'm not sure I know what that is.
JA: Have you installed any updates recently?
Customer: No, but I did go back to factory defaults.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just would like to be able to use my tablet again.
Submitted: 8 months ago.
Category: TV
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please