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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a panasonic tv tc-p42s23, tc-p42s2,,,,6 years old

Customer Question

i have a panasonic tv tc-p42s23
JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?
Customer: tc-p42s2,,,,6 years old maybe,,,,cannot get sound from a dvd but get pic
JA: How long has this been going on? What troubleshooting have you tried?
Customer: used to work,,,,moved and does not work now,,,
JA: Anything else you want the electronics expert to know before I connect you?
Customer: don't think so
Submitted: 10 months ago.
Category: TV
Expert:  Jack replied 10 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .
Also ,Could you please give me the dvd`s model number ?

Customer: replied 10 months ago.
panasonic sa-bt330
Expert:  Jack replied 10 months ago.

Thanks

Anything else connected to this tv ?

If so , is it only the dvd that is without sound ?

Expert:  Jack replied 10 months ago.

This is a home theater system isn`t it ??

Expert:  Jack replied 10 months ago.

So you never get the sound out of the TV's speakers

This is quite different here and I will have to opt out

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .

Customer: replied 10 months ago.
I have not received a call. Please issue a credit with a receipt. Thanks
Expert:  Master Fix It replied 10 months ago.

Hi this is Tech Michael, did you want a call today?

My apologies, I was away for Thanksgiving holiday but I am back now;-)

Saturday?

Customer: replied 10 months ago.
Michael, am available now for about an hour. It is 11:30 PST here. Thanks.
Customer: replied 10 months ago.
Hi Michael. It is 2:42 PST and am available for a couple of yours. Will appreciate if you can call. Thanks
Expert:  Master Fix It replied 10 months ago.

Hi, Im sorry I was away for a day.

I can call anytime today, Sunday the 27th ;-)

Please let me know the best time to reach you and your time zone so I can return the call for you.

Thank you

Sincerely

Tech Michael

Customer: replied 10 months ago.
I am available today. It is 9:43 PST now.
Expert:  Master Fix It replied 10 months ago.

Hi, Was away from my computer but I am back most of the day today, so anytime today Monday would be fine, just let me know a good time for you and I will call;-)

Thank you for your patience.

Tech Michael

Customer: replied 10 months ago.
Did you just call me?
Customer: replied 10 months ago.
If you did it is 4AM!
Expert:  Master Fix It replied 10 months ago.

Hi yes is now a good time?

Expert:  Master Fix It replied 10 months ago.

Im sorry its so early Im in the EST time zone and have no way to know where you are located.

My apologies.its already after 7 am here.

Just let me know when is a good time to contact you by phone.

Tech Michael

Customer: replied 10 months ago.
It is f**king 4am! I told you I was on the west coast!
Customer: replied 10 months ago.
I told you twice what time it was when I left a message. I said PST, WHICH MEANS PACIFIC STANDARD TIME WHICH IS ON THE WEST COAST. SO YES YOU DID KNOW WHERE I LIVED. THIS IS THE SECOND TIME YOU HAVE WOKEN ME UP.
Customer: replied 10 months ago.
I will be following up with your company and demanding a refund and a different tech. Do not ever f**king call me again. And don't ever say you did not know where I lived.