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Richard, Technician
Category: TV
Satisfied Customers: 38469
Experience:  Avid TV Technician
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Have a panasonic plasma tv model TH-42PD50U and it just

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have a panasonic plasma tv model TH-42PD50U and it just stopped working what can i do?
JA: Just to clarify, what's the exact model of your Panasonic? And can you guesstimate how old it is?
Customer: october 2005
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes it won t turn on
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was about year ago i have it sitting in hallway but i was a beautiful tv and it went off and won't do anything
JA: Anything else you want the TV expert to know before I connect you?
Customer: No I just don t want to trash it thx

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 months ago.
I will do this but i am unable to get to the power source right now, i will have to wait til a.m. do i just type this site again to get someone back then? sorry bout that.

That is no problem and yes you just return here and let me know the results.

The message will then come directly to me.

Richard and other TV Specialists are ready to help you