Facing TV Problems? Ask a TV Technician.
Hi , I`m Jack and I will be helping you todayPlease note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.Please let me know when you are ready
Did you mean that the verizon menu or guide shows up , you have sound but no picture ?
The verizon menu or tv`s menu ?
What do you mean ???
Yes but you said you were using the verizon remote ?
In any case it doesn`t matter , if you can open and see the menu then the tv should be fine and the cable box is at fault
Pull the cable box`s power cord off the wall outlet (cable box only) for a minute.In the mean time turn off the tv and turn it back on only after you plug back the cable box power cord.Note that it may take a couple of minutes for the cable box to reboot after you plug it back ,just give it time.
Watch the tv screen while it reboots and see if there are any messages
Talking about the box ,not the channel
Or do you have 2 tv`s connected to this same box ?
I asked you to pull out the cable box power cord not the cable that connects it to the tv
Your tv has some picture if you can see its menu
In other words REBOOT the box power
Then if it doesn`t come back , get your other box and try it on this tv
You cant see the tv`s own menu now ??
You said above in your opening post " The menu popped up after I hit the menu key on my verizon remote."
I`m sorry but I will have to opt out now.
You don`t have to do anything , your question will be reposted for other techs. to see and jump in.Please just standby and someone should be with you shortly .PS. DO NOT rate or it will hinder the repost .
If you still need help with this, would you try pressing the MENU button on the tv itself (not on the remote) and let me know if that shows anything on screen?