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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Snowy picture, Bought today. Model UN40H5003AFXZA, Menu

Customer Question

Snowy picture
JA: What's the model number of your TV? How old is it?
Customer: Bought today. Model UN40H5003AFXZA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works only on Standard"
JA: How long has this been an issue? What happened right before this popped up?
Customer: Right after plugging to current
JA: Anything else you want the TV expert to know before I connect you?
Customer: My screen on computer was blocked by PC Cleaner ad
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Can you tell me what you mean by "standard"?

Do you have any devices connected to the tv such as a cable or satellite box, dvd, etc?

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