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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have just purchased a new 48 inch smart tv and it randomly

Customer Question

hi i have just purchased a new 48 inch smart tv and it randomly switches off and then almost immediatly comes back on is this tv faulty
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: hitachi 48 hbt62u
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: everything works it only occurs randomlly every 1/2 hour or so
JA: How long has this been an issue? What happened right before this popped up?
Customer: since i set up 2 days ago and everything seems to be normal before it happens
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello and sorry you're having problems. Offhand can you tell me if the TV simply loses picture and sound that come back on, or does it actually click itself "OFF" completely, and then turn back ON?

Expert:  Aric replied 8 months ago.

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