How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7233
Experience:  10 Years Audio Video Repair & Setup
24542549
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

I have 2 televisions with cable. One is a flat screen visio.

Customer Question

I have 2 televisions with cable. One is a flat screen visio. The other tv works fine. The Visio gets sound, menu, info, options, the guide etc but no picture.
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: It is a 60 inch (estimate) about 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the menu works and shows up on the screen as does the guide but no picture. Also no picture with DVR
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching a show yesterday and suddenly the screen went black, sound continued
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: TV
Expert:  Mike G. replied 10 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Who is your cable company?

-Is there a DVR/box connected to the tv that is having the problems?

___________________________________________________________________

** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 10 months ago.
I see and can reply
Verizon
No problem with set top box that I am aware of
Expert:  Mike G. replied 10 months ago.

So, is there a DVR/box connected to this tv or not? If there is, please try this:

-leave the tv On

-locate the POWER cord for the DVR/box and unplug it from the wall

-wait 20 seconds and plug that power cord back in

-watch the tv screen as the DVR/box boots up

-test for normal operation and let me know.

Expert:  Mike G. replied 10 months ago.

If resetting that DVR/box has in fact resolved your issue, please take a moment to submit a 3 to 5 star rating at the top of this page now. The longer you wait to submit a rating the less chance I will get credit.

Thanks
Mike

Expert:  Mike G. replied 9 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?