How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

My tv will not connect wirelessly, LG 55LN5700-UHBU5ULHR,

Customer Question

Hello, my tv will not connect wirelessly
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: LG 55LN5700-UHBU5ULHR
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: the selections that I have used under the menu works, all inputs in use are working fine. It wont pull up a list of wireless connections to choose from.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been intermittent since about 2014
JA: Anything else you want the TV expert to know before I connect you?
Customer: No I think that should do it. Thank you Pearl!
Submitted: 8 months ago.
Category: TV
Expert:  Aric replied 8 months ago.

Hello, Sorry you're having problems. Can you please tell me how far from the TV the Wi Fi router is and also how many other devices are connected (for example: Laptop, PC, Smartphone, etc.)?

Expert:  Aric replied 8 months ago.

I'm unsure why you're not able to reply. Given what I have so far, I don't know anything about your router or connections.

Using the LG remote, press: Smart (house icon)--->Setting---->Network---->Network Connection. Select "Wireless" then select "AP List" and let me know what comes up.