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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Is there an app to provide my access to HBOGO? 65UB9500-UA,

Customer Question

Is there an app to provide my access to HBOGO?
JA: What's the model number of your TV? How old is it?
Customer: 65UB9500-UA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing is an issue. I just want to know how to access HBOGO
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 11 months ago.
Category: TV
Expert:  Mike G. replied 11 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-Do you have a streaming device like a Roku, or Firetv, or bluray player?

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Customer: replied 11 months ago.
No
Expert:  Mike G. replied 11 months ago.

Appears the site sent you an automatic pop up for phone call service. As I already stated, this was not sent by me, and I am not available by phone. In the mean time we can continue our chat...

Expert:  Mike G. replied 11 months ago.

You should be able to add the HBOGO app just like adding any other app. Have you tried that?