Facing TV Problems? Ask a TV Technician.
I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.
-What is the model number printed on the back of the tv?
-How long have you had the tv?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
Are you having website difficulties that are preventing you from replying?
sorry stepped out because it took a while to hear back from you...
Appears the site sent you an automatic pop up for phone call service. As I already stated, this was not sent by me, and I am not available by phone. In the mean time we can continue our chat...
Please try this:-unplug the tv POWER cord from the wall outlet.-press and hold the power button on the tv (not remote) for 20 seconds and release.-plug in the tv power cord and try to turn on.
REPLY back and let me know if the tv is able to turn on or not after that reset.
Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?