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Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Customer Question

i LOST THE TV PROGRAMS AND INFO OF THE CHANNELS AND i DONT HAVE a tv guide. can you tell me where I can find how to re program the tv.
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: LN32D450G1D and I also have UN40EH5300F
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes but it wont give the info of the program. going on about a few months. I used to know but lost my notes.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I might have had a power outage in the house.
JA: Anything else you want the TV expert to know before I connect you?
Customer: i dont think so
Submitted: 9 months ago.
Category: TV
Expert:  Jack replied 9 months ago.

Hi , I`m Jack and I will be helping you today
Please note that I am an independent tech. that depends on your positive rating to get paid by this website and I have no control over the phone (or other) offers , they are sent by the website ,not by me but let me know if you`d rather do this on the phone.
That being said , a few questions coming up and by the way , pearl that greeted you is a computer so never mind the odd questions and suggestions;
Please let me know when you are ready to proceed .

Customer: replied 9 months ago.
can you send me an email with the directions?
Expert:  Jack replied 9 months ago.

Lets talk here , i need some info

Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?
Or directly to antenna/cable from the wall outlet ,no box with its own remote ?

Expert:  Jack replied 9 months ago.

You mean that you have 2 tv`s with the same problem ?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
no boxes
Expert:  Jack replied 9 months ago.

What are the tv`s connected to ?

Antenna or directly to the wall outlet ?

No cable company remote ?

Expert:  Jack replied 9 months ago.

Satellite provider remote perhaps ?

How do you normally bring up this guide or program info , with the tv`s remote ??

Customer: replied 9 months ago.
antenna, by the remote
Expert:  Jack replied 9 months ago.

Sorry but i looked at one of them and cannot see how the program info and guide can be brought up by the tv alone

And you are saying that both tv`s dont have it but used to ??

I will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Please just standby and someone should be with you shortly .