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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Lost my picture on my suhd tv. Someone hit the remote by

Customer Question

Lost my picture on my suhd tv. Someone hit the remote by accident.
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: no issues, suhdtv 8500
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no menue, blue screen
JA: How long has this been an issue? What happened right before this popped up?
Customer: wife place something on remote without looking
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: TV
Expert:  Aric replied 9 months ago.

Hello, If you're saying the MENU will not appear when using the ORIGINAL Samsung remote, then this has nothing to do with a button being pressed. Please reply back with the following:

1) Do you have the original Samsung remote?

2) What is the full model number off the back of the TV?