How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve G. Your Own Question
Steve G.
Steve G., Technician
Category: TV
Satisfied Customers: 17987
Experience:  VP of electronic repair company. Audio nut.
Type Your TV Question Here...
Steve G. is online now
A new question is answered every 9 seconds

In had a Sherwood receiver RD-7405HDR attached to a Samsung

Customer Question

in had a Sherwood receiver RD-7405HDR attached to a Samsung plasma tv. I put the receiver on vide 02 and sound came from the tv to the receiver sound speakers. I was using a digital audio cable. I bought a ner series 8 Samsung TV and pluged that cable into the digital audio port and can't get sound from TV to sterios specker thru the Sherwood.....any ideas
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: Sherwood was bought Jan of always worked with the plasma tv
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just bought tv on 15th. Is it possible that Sherwood will not connect with New series 8 Samsung tv
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nope
Submitted: 10 months ago.
Category: TV
Expert:  Steve G. replied 10 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

Can you give me the full model number of the new Samsung?



Customer: replied 10 months ago.
Expert:  Steve G. replied 10 months ago.

Ok, go into the TV's menus. Select SETTINGS then SOUND then SELECT SPEAKER and then choose EXTERNAL SPEAKERS.

Let me know if that fixes it.


Customer: replied 10 months ago.
I put a Bluetooth receiver on to the Sherwood and then had tv paired to it and it worked. I had already tried what u told me to do and it didn't work.....thanks for ur time