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Richard, Technician
Category: TV
Satisfied Customers: 37716
Experience:  Avid TV Technician
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I am trying to connect to netflix you tube does not connect

Customer Question

Hi I am trying to connect to netflix you tube does not connect my internet is working okay
JA: What's the model number of your TV? How old is it?
Customer: hold on
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: UN 46
JA: How long has this been an issue? What happened right before this popped up?
Customer: F6F6350
JA: Anything else you want the TV expert to know before I connect you?
Customer: it says connnected to your local network but can not connect to internet
Submitted: 10 months ago.
Category: TV
Expert:  Richard replied 10 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket) as well as the network router

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the network router, wait 5 minutes, connect the power to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please