TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

My 65" Samsung curved tv will not turn on. It stopped while

Customer Question
My 65" Samsung curved tv...
My 65" Samsung curved tv will not turn on. It stopped while we were watching cable and now the power light cycles with a clicking sound. This would not go away when I unplugged the tv waited minutes, then hours, then overnight.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: As I said. It is a 65" Samsung curved 4k ultra tv. It has worked fine for close to a year.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: As I said. The tv will not turn on, so getting to the menu is not possible.
JA: How long has this been an issue? What happened right before this popped up?
Customer: As I said. The tv has worked fine since I bought it close to a year ago. We were watching a movie on cable when the reception went to a crazed, multicolored pattern then blacked out.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 1 minute by:
11/21/2016
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,335
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 1 year ago

Can you give me the full model number of the tv, please?
Is it more or less than a year old?

Ask Your Own TV Question
Customer reply replied 1 year ago
More than one but less than two
Customer reply replied 1 year ago
Are you there?
TV Technician: Nathan, Installer replied 1 year ago

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 1 year ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

If by chance you bought it at costco, or bought an extended warranty, you'd still be covered by that.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 1 year ago

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
Nathan

Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 27,335
27,335 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
How can I put CBS on my samsung tv? Model no un4oh6350af.
how can I put CBS on my samsung tv? JA: What Samsung model do you have? How old is it? Customer: model no un4oh6350af JA: Anything else you want the TV Expert to know before I connect you? Customer: 2… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,676 satisfied customers
I have three samsung tv's in my home - 65 and 2 55” I have
Hi I have three samsung tv's in my home - 65 and 2 55” I have them all on Comcast Xffinity When I look at source - one says Cox, once says ATT and One says Comcast. - whey … read more
stevenl1469
stevenl1469
25 satisfied customers
Nothing. Yesterday there was a rather loud double click
Nothing. Yesterday there was a rather loud double click sound, which sometimes the cable box makes, although this was really loud. When I went to turn on the TV, nothing happened. In the bottom left h… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I have large black box in upper left hand side of Sony tv
I have large black box in upper left hand side of Sony tv screen. What do I do ? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
When i moved my tv the power cord disconnected in my led
Hi , when i moved my tv the power cord disconnected in my led series 4 4500 ... I can't find the power outline and it doesn't show in the manual … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
I can't change the channels on my vizeo tv. 2 yrs old model
Yes the menu works. I got a new cable box today. Used to use the box to change channels. New box doesn't have buttons. Trying to use the remote which works for everything else, just not for changing channels … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
I have amazon prime on my tv downstairs with a firestick. I
I have amazon prime on my tv downstairs with a firestick. I have a ROKU box upstairs with my other tv that has an amazon app. When I went to sign in on the tv with ROKU I signed in but I got an screen… read more
stevenl1469
stevenl1469
25 satisfied customers
The Television fell off the desk and now has lines on it.
The Television fell off the desk and now has lines on it … read more
Nathan
Nathan
Installer
27,335 satisfied customers
I recently had ATT as my TV. Service Tonight I cannot get
I recently had ATT as my TV. Service Tonight I cannot get any sound … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
I have 2011 70 in tv and in the last 1mo ,when I start the
I have 2011 70 in tv and in the last 1mo ,when I start the unit there is no picture , the rest of the tv works. is there a company in San Diego that I could call? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,652 satisfied customers
I have lost Netflix. Its about 18 months old don't know the
Its about 18 months old don't know the model number … read more
Nathan
Nathan
Installer
27,335 satisfied customers
My Sanyo flat panel TV remote no longer works. I have to
My Sanyo flat panel TV remote no longer works. I have to turn it on and off and turn the volume up and down from the set itself. I had it programmed through my cable box. The was no event which precip… read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
I have a apple tv box and I would lime to know how to
I have a apple tv box and I would lime to know how to program the box to Comcast voice remote … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,016 satisfied customers
Screen is split with top part of picture on bottom and
Screen is split with top part of picture on bottom and bottom on top … read more
Nathan
Nathan
Installer
27,335 satisfied customers
We have a Samsung audio bar on our tv. It has no on off
We have a Samsung audio bar on our tv. It has no on off buttons that I can see. Someone else installed it and I can't figure out why it is now not working. … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
102 satisfied customers
My Sony Bravia does not let me type in the wi fi Name and
My Sony Bravia does not let me type in the wi fi Name and password ***** set up … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
Inatalled a amazon firestick today, tv wontgo back to HDM1.
inatalled a amazon firestick today, tv wontgo back to HDM1 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
My tv is a series 8+8500 plasma tv. I urn it on. Nothing
my tv is a series 8+8500 plasma tv. I urn it on. Nothing happens. I unplug it and it reboots or something and then plays for a minute to 5 minutes and then shuts off. The cable people were here. Their… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x