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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a notification that jrm service container has stopped

Customer Question

I have a notification that jrm service container has stopped what does that mean
JA: What's the model number of your TV? How old is it?
Customer: It is a kogan 55 inch and about 3 yrs old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No the menu seem to be blocked but still changes source
JA: How long has this been an issue? What happened right before this popped up?
Customer: We watched a movie on hdmi 1 it was just after i changed to hdmi 3 it came up with other notifications that fb twitter and other apps aren't working. I have no Internet atm as it has been cut off due to changing to our nbn system
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 8 months ago.

- Could you please get me the model number written on back of TV?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 7 months ago.
It is a kogan KALED553DSMTZB about 3 yrs old. I have foxtel, telstra tv and a samsung bluray surround sound connected. Yes it does although the source menu doesn't seem to work atm