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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My wifi quit working on my tv. I have exhausted all avenues

Customer Question

my wifi quit working on my tv. I have exhausted all avenues and they have told me I need a software update from samsung on my tv.
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: no I have not
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no, only on my smart hub things
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was working one day and the next day, it said my network settings werent connected. I have the model number and S/n code of my tv.
JA: Anything else you want the tv expert to know before I connect you?
Customer: do you need the model number
Submitted: 9 months ago.
Category: TV
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

Please unplug TV power cord from wall outlet for 10 minutes, replug back in, turn On the TV and check smart hub and reply back with the result.

Customer: replied 9 months ago.
Ok
Expert:  Shahid replied 9 months ago.

Thanks.

Expert:  Shahid replied 9 months ago.

Any luck so far?

Customer: replied 9 months ago.
Still waiting for call
Expert:  Shahid replied 9 months ago.

Phone call is bit early at this stage, what is the result of unplug - replug the TV?

Customer: replied 9 months ago.
Do not call me and do not dare charge me more than $5.00 on my credit cardi you have been no help whatsoever
Expert:  Shahid replied 9 months ago.

Please contact customer service at given link/ number for billing/ money matters as I have no control over such things.

http://ww2.justanswer.com/help
USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.