How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

The ROKU App has disappeared from our MODEL un40ku6300F tv.

Customer Question

The ROKU App has disappeared from our MODEL un40ku6300F tv. YOU RESET IT?
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Model U1K40KU6300f, sERIES 6, S/N 05HU3CHU702300 We've had it about 3 months!
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Just the ROKU. We still have the separate ROKU ubit from our old set.
JA: How long has this been an issue? What happened right before this popped up?
Customer: A couple of weeks. Somehow I suspect my wife deleted it!
JA: Anything else you want the tv expert to know before I connect you?
Customer: Not really. We're both 90 and not the quickest kid on the block!
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 11 months ago.

So you have a roku (box or stick) physically plugged into the back or side of the samsung?