TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

You have a 72 inch Mitsubishi brand new light bulb the

Customer Question
expensive one $80 for the...
You have a 72 inch Mitsubishi brand new light bulb the expensive one $80 for the light bulb the light bulb won't come on the sound comes on but no picture and there's like a noise coming from the projector I guess you'll call it circle thing in the center what do you think it could be
JA: Can you guesstimate how old your Mitsubishi is? And just to clarify, what's the exact model?
Customer: It's about 4 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: The volume works and you can change through the channel you just don't get no picture
JA: How long has this been an issue? What happened right before this popped up?
Customer: Model number is ***** - 73640
JA: Anything else you want the tv expert to know before I connect you?
Customer: I got the TV for my mother and the light bulb completely blue like a real well pump and she told me that all it was was the lightbulb to put a light bulb in there and it should work but the light bulbs that I bought which is 2 of them $80 apiece and I've tried both of them but there's still no picture you give volume you can turn the volume up and down and hear the volume of the stations and you can turn it through the channels and hear the different channels you just don't get no picture
Submitted: 1 year ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 42 minutes by:
11/20/2016
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,453
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own TV Question
TV Technician: Nathan, Installer replied 1 year ago

Can you tell me if there are any lights showing on the front of the tv, and exactly what they are doing? There should be some pattern to the flashing light typically.

Ask Your Own TV Question
Customer reply replied 1 year ago

Okay when you first turn on the TV the light in the front keeps blinking green and then it goes off after about 20 blinks of green so then I hit the turn on button and it stays green for about a minute and as it stays green there is a sound like a motor is going out and then the light blinks 6 Red X and 1 yellow and it keeps repeating itself I wish there was a way I could send you a 7 second video of the sound and where it's coming from but it seems like it's coming from the circle injector area in the center of the TV and I don't know if that is where the color wheel is

TV Technician: Nathan, Installer replied 1 year ago

Can you press the power button for 10 seconds and and then watch what the light does after that again

Ask Your Own TV Question
Customer reply replied 12 months ago

After you push the power button for 10 seconds the green light just keeps blinking about 20 to 30 times and then there's no light at all and then you turn the power button on again and you hear the sound that the motor or something is trying to come on or the fan or whatever it is is making this weird or hammering noise and it goes back to blinking 6 red blinking lights and one yellow again

Customer reply replied 12 months ago

After you push the power button for 10 seconds the green light just keeps blinking about 20 to 30 times and then there's no light at all and then you turn the power button on again and you hear the sound that the motor or something is trying to come on or the fan or whatever it is is making this weird or hammering noise and it goes back to blinking 6 red blinking lights and one yellow again the light does not come on

TV Technician: Nathan, Installer replied 12 months ago

Thank you for checking,

that pattern you are getting is not indicative of anything specific, it is not a specific trouble code with an identified cause. What that then means is that even the internal diagnostics functions aren't working, which points to a main board fault or power board

This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2011 model tv, that type of failure wouldn’t be surprising; this tv would be considered about at the end of its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the $1000 range.

Keep in mind that even if you do repair the current issue, it is inevitable that the tv will have continued failures and at some point need a dlp chip, a formatter board, color wheel, etc as well as ongoing lamp costs, so replacement really does become more economical in the long run.

Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own TV Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,453
26,453 Satisfied Customers
Experience: Custom home theater installer, authorized dealer top brands.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,906 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,425 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a samsung series 6 led tv. All of a sudden tonight in
I have a samsung series 6 led tv. All of a sudden tonight in the upper left corner a samsung smart tv logo with 5 boxes below start appearing then disappears for about 30 seconds, then shows up again … read more
Nathan
Nathan
Installer
26,453 satisfied customers
Panasonic viera tv will turn on but all I get. It's a led tv
It started yesterday, nothing happened. I was just … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I have a proscan 19" LED TV with a built in DVD player. I
I have a proscan 19" LED TV with a built in DVD player. I haven't used in awhile and cannot remember how to either eject the dvd or to play. any clues? … read more
Nathan
Nathan
Installer
26,453 satisfied customers
I have a Haier 46" LED TV model #46B1381 that was working
Hello I have a Haier 46" LED TV model #46B1381 that was working fine until last night and now I power it on and green power light comes on and little flashing on screen and then nothing can't even get… read more
Nathan
Nathan
Installer
26,453 satisfied customers
INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN
I'M LOOKING INTO BUYING A SHARP 70" AQUOS LED TV FROM A LOCAL PAWN/GUN SHOP AND NEED TO KNOW WHEN IT WAS MANUFACTURED. THE MODEL NUMBER IS: LC-70LE6334 AND THE SERIAL NUMBER IS: ###-##-#### … read more
Nathan
Nathan
Installer
26,453 satisfied customers
We have lines appearing vertically down our LED TV model
we have green lines appearing vertically down our LED TV model number - L55WT60A. Is there a simple fix for this problem? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
I have Samsung LED TV Model-UN60FH6003F. My problem is no
I have Samsung LED TV Model-UN60FH6003F. My problem is no picture (black screen) sound work fine. I already replaced the T-con board with the same result. I need advise. Thanks! … read more
Nathan
Nathan
Installer
26,453 satisfied customers
Led tv stuck in burn mode and buttons on tv do not work.
led tv stuck in burn mode and buttons on tv do not work … read more
Nathan
Nathan
Installer
26,453 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
Second opinion] I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
I have a Sharp Aquos LED TV that has a vertical red line
I have a Sharp Aquos LED TV that has a vertical red line down the middle of the screen....how can I fix this?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
We have a 52 inch philips led tv. today the picture went
Hi! we have a 52 inch philips led tv. today the picture went black. the audio is on when we push the guide we see all the channel info...even the info for the remote shows on the screen just not a pic… read more
Nathan
Nathan
Installer
26,453 satisfied customers
I have a magnavox 50" led tv and the remote doesn't work. I
I have a magnavox 50" led tv and the remote doesn't work. I put new batteries in it, and looked at the led through my phone camera to ensure the remote is working and it is. Can't get my direct tv rem… read more
Nathan
Nathan
Installer
26,453 satisfied customers
My Magnavox LED tv 55ME314V stopped working in the middle of
My Magnavox LED tv 55ME314V stopped working in the middle of viewing. I checked to make sure plug outlet is still providing power. I unplugged "for a minute to allow tv to reset" and that did not work… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,672 satisfied customers
I purchased a 39" Insignia LED TV last year, which i
i purchased a 39" Insignia LED TV last year, which i wall-mounted. I threw away the TV stand that came with it since i did not need it at the time. I need one now. Can I purchase the stand separately?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
315 satisfied customers
VIZIO 50" Class FHD (1080P) Smart Full Array LED TV
VIZIO 50" Class FHD (1080P) Smart Full Array LED TV (D50f-E1) My TV has lost the picture the cable is ok I had it checked out I turned the TV off for hours. The opening screen flashes on but does not … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,494 satisfied customers
My Hitachi 60 "LED TV went dark. Is this fatal? 8 year.
No and yes. Sound works no picture on any input. Menu choices won't show. … read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,425 satisfied customers
Led tv will turn on but no picture not even the menu but the
led tv will turn on but no picture not even the menu but the light indicating the tv is on or off shows it should be working … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Magnavox LED TV that would not turn on this
Hi, I have a Magnavox LED TV that would not turn on this morning. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x