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Shahid, Technician
Category: TV
Satisfied Customers: 10848
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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New setup. When I try to setup dish it says no signal, Brand

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New setup. When I try to setup dish it says no signal
JA: What's the model number of your TV? How old is it?
Customer: Brand new. E55
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Do u mean my tv dish menu? I can get it to cast
JA: How long has this been an issue? What happened right before this popped up?
Customer: when I first setup the tv picture was very snowy and sound was iratic
JA: Anything else you want the tv expert to know before I connect you?
Customer: No

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

- Could you please get me the complete model number written on back of TV?

- Is it Dishtv box connected to TV and do you use Dish remote to change channels?

Customer: replied 8 months ago.
Visio e55. I have on my other tv but I haven't got the new tv to work
Customer: replied 8 months ago.

Thanks for TV model number info.

- Is it Dishtv box connected to TV and do you use Dish remote to change channels?

Customer: replied 8 months ago.

OK, is the Dish box hooked into HDMI-1 input of TV?

Customer: replied 8 months ago.

OK, what happens when you select HDMI-1 input in TV by pressing Input button on TV remote?

Does TV display Dishtv channel/ picture?

Customer: replied 8 months ago.
It says nosignal
Customer: replied 8 months ago.
No picture

OK, have you tried to reboot Dishtv box by unplug it power cord for 5 minutes, replug back in and let it reboot?

Customer: replied 8 months ago.
More than once

OK, netx option is to try another HDMI cable to connect Dishtv box to TV, select correct HDMI input in TV and check.

Please reply back with the result.

* next

Customer: replied 8 months ago.
Just did that... Now I see a picture but no sound.
Customer: replied 8 months ago.
Picture has snow and is flickering

Nice, are you sure it is HDMI cable being used to connect Dishtv box to TV and it is not 5 color coded set of video wires?

Customer: replied 8 months ago.
it is a hdmi

OK, is there any soundbar/ sound system connected to TV for sound?

If not then please increase the volume level by pressing volume up button on TV remote, is there any sound in TV?

Customer: replied 8 months ago.
No sound bar. Increase volume but nothing
Customer: replied 8 months ago.
Sound is fine when casting

Thanks for the info that helped, it seems Dishtv box hooked to this TV isn't sending out audio signals to TV for some internal reason, I would recommend to confirm the Dishtv box to another working TV and if problem still persist then call cable service company and ask them to replace the box to resolve the problem.

If this box works fine on other TV then try another HDMI cable and reply back with the result.

Customer: replied 8 months ago.
I switched the cable box and it works!!! Thanks so much!

Excellent, glad to know that problem is resolved. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.

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