I have a Hitachi Ultravison plasma tv
65 inch i think.. it worked fine. but now it has sound and no picture, are able to turn channels but still no picture
JA: Can you guesstimate how old your Hitachi is? And just to clarify, what's the exact model?
Customer: bought it in August 2006 it is mounted on the wall and I am unable to get to the model number
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: its on all. we can not see anything but a black screen even when we hit the menu button, but the light is blue
JA: How long has this been an issue? What happened right before this popped up?
Customer: it has been working today then it went to black screen. the power button is now flashing from blue to orange
JA: Anything else you want the tv expert to know before I connect you?
Customer: no i think thats it