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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sony KDL-40XBR9 TV will not start up. The Sony logo and

Customer Question

My Sony KDL-40XBR9 TV will not start up. The Sony logo and green light go on to indicate it is getting power, but it will not boot up. None of the Remote Control buttons work, except the TV select button goes red when the control buttons are pushed.
Holding the up arrow and pressing the power button on the TV will not reset the factory settings.
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.

Hello, Sorry you're having problems. I need to ask for some more info here:

1) Roughly how old is the set and when did this occur (after a storm, power outage, etc.)?

2) Are you referring to the Sony Logo on the screen showing up?

3) If so, does the logo simply stay on the screen indefinitely?

Expert:  Aric replied 11 months ago.

Please review my reply and postback so we can proceed.