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Ask Mike G. Your Own Question
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7093
Experience:  10 Years Audio Video Repair & Setup
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Are tv is it showing the picture, we, Our TV is not showing

Customer Question

Are tv is it showing the picture, we
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: Our TV is not showing the picture on any channel, we can hear it, just can't see it
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can't see the menu to use it:)
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching TV, turned it off for a bit then turned it on and it was black, my husband had been trying to fix it for the last hour
JA: Anything else you want the tv expert to know before I connect you?
Customer: I almost thno if I could know where the Sims
Submitted: 9 months ago.
Category: TV
Expert:  Mike G. replied 9 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started, I need to know you can see this message and are able to reply to me here.

-What is the model number printed on the back of the tv?

-Do you have the original remote that came with the tv?


** My replies can take up to 5 minutes to appear **

** Do NOT start a new question **

Customer: replied 9 months ago.
Model #
yes I have the original remote
Expert:  Mike G. replied 9 months ago.

Please be patient as we try a few things... try this:
-unplug the tv POWER cord from the wall outlet.
-press and hold the power button on the tv (not remote) for 20 seconds and release.
-plug in the tv power cord and turn on.

Is the screen still black?

If you press volume or menu on the original tv remote does anything show up?

If you press volume or menu on the tv itself (not remote) does anything show up?

Customer: replied 9 months ago.
I tried all that, the TV button won't turn volume up or down foe some reason but it does turn off the tv
Customer: replied 9 months ago.
Still black screen
Expert:  Mike G. replied 9 months ago.

sorry stepped away for repairs...

Expert:  Mike G. replied 9 months ago.

Unfortunately there is not going to be any easy reset/fix. The tv needs diagnosis, parts, and service. I could help you with that but if you do not have the needed skills and tools then having it repaired by a local shop is your best option. I can help you with that too, just provide your zip code.

If you need more help or don't understand something use the REPLY option and you may also submit a 3 to 5 star rating at the top of this page now. Rating does not close your question or prevent future replies which are at no additional cost. The longer you wait to submit a rating the less chance I will get credit.