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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7242
Experience:  10 Years Audio Video Repair & Setup
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I have a Panasonic Viera TV...purchased in 2010. The tv

Customer Question

I have a Panasonic Viera TV...purchased in 2010. The tv won't turn on...blinks 10 times. I've tried unplugging it for 10-15 minutes and then turning it back on...does not work. I've tried pressing the power button and one of the volume buttons simultaneously for 20 seconds...another time, I did it for 60 seconds...still no luck.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is a Panasonic Viera TC-P50G20...June 2010. I've never had a problem turning the tv on in the past. It worked fine this morning...then it was off for a few hours. I tried to turn it back on and got the flashing red light.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I'm not sure what that means---does the tv menu work? Are you asking me if the menu worked before I had the problem? Yes, it did work before I had the problem. I'm not too savvy on computer/tv issues. Your question should seem obvious to me, but it is not...sorry.
JA: How long has this been an issue? What happened right before this popped up? No. I'm the tv technician's Assistant. Anything else you want the tv expert to know before I connect you?
Customer: This just happened today....I have never had a problem with this tv since the date of purchase (June 2010). The only other thing is the flashing red light blinks 10 times...pauses...then blinks 10 times again.
Submitted: 10 months ago.
Category: TV
Expert:  Mike G. replied 10 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone.

10 blinks is an error code telling a technician where to start looking for the failed internal part. There is a complex set of tests based on the number of blinks. Then the part gets replaced. I could help you with that but if you do not have the needed skills and tools then having it repaired by a local shop is your best option. I can help you with that too, just provide your zip code.

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