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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7093
Experience:  10 Years Audio Video Repair & Setup
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I turned it of last night after we finished dialysis, and

Customer Question

I turned it of last night after we finished dialysis, and today, the power light comes on, but nothing else happens..it is jus over 1 year old, ith roku streaming
JA: What's the model number of your TV? How old is it?
Customer: looks like CH5JL15449 just over a year old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: all the other TVs work...so do laptops and kindles...
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was watching Star Trek last night, and just hit the power button to turn it off....then today, the only thing that works IS the power button on the remote
JA: Anything else you want the tv expert to know before I connect you?
Customer: Well...not YOUR fault, but I have to do dialysis tonight, it will be a LONG 4 hours without the TV!
Submitted: 9 months ago.
Category: TV
Expert:  Mike G. replied 9 months ago.

I see you were chatting with the site assistant. I am Mike, the field technician assigned to help you. If you see a pop up for phone call service, it was not sent by me and I am not available by phone. To get started please try this:

-unplug the tv POWER cord from the wall outlet.
-press and hold the power button on the tv (not remote) for 20 seconds and release.
-plug in the tv power cord and try to turn on.

Reply back and tell me if that helped or not.

Expert:  Mike G. replied 9 months ago.

Also if you reply, please check the model number printed on the back of the tv, because the one you provided is not correct/valid.

Customer: replied 9 months ago.
nothing happened ....serial# ***** *****
Customer: replied 9 months ago.
I am on dialysis 5 times a week...I do not have money for this
Expert:  Mike G. replied 9 months ago.

You have given the serial number but we need the model number...

You don't have the money for what? This service is many times less than calling a repair shop.

Customer: replied 9 months ago.
The TV is just a year old...if Hibatchi can't make a TV the will work for more than a year, what would be the point of repairing it??. the is a 700.00 TV and if it does not work, then EVERYBODY I know will know about it I am NOT happy!