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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Samsung LED TV has a big black patch through the middle

Customer Question

My Samsung LED TV has a big black patch through the middle and coloured lines down each side of the picture we can still watch TV but is annoying, Every other TV I have had no problems with thanking you Hilary
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: No issues before, Samsung LED model no UA55B6000VF
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes menu working and same problem on all inputs and sources
JA: How long has this been an issue? What happened right before this popped up?
Customer: picture would stay on the screen for a few second before going to new screen over lay of the previous screen
JA: Anything else you want the tv expert to know before I connect you?
Customer: we first noticed it with foxtel with the ghosting picture
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 months ago.

Hello Hilary,

When you bring up the menu, do those lines show over top of the menu obscuring it, or does the menu look perfect and floats over front of those lines?