Facing TV Problems? Ask a TV Technician.
Hello, Sorry you're having problems. If the Amazon Prime app is not showing in your Samsung Smart Hub then it is not supported on this model set. This means that you will need to connect an external device like the Amazon Firestick in order to view Prime movies on the TV. You can purchase that device at Best Buy or also at the link below for $40 and simply plug it into one of the HDMI ports on the TV:
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