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Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15001
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My tv volume is fixed and i can't change volume up or down,

Customer Question

my tv volume is fixed and i can't change volume up or down
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: sony XBR about 12 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can get the tv menu to come up from the tv all other parts of tv work such as changing channels
JA: How long has this been an issue? What happened right before this popped up?
Customer: happened last night when turning off the tv
JA: Anything else you want the tv expert to know before I connect you?
Customer: We have direct tv and the genie remote
Submitted: 11 months ago.
Category: TV
Expert:  Anthony_Infotech replied 11 months ago.



If you see any messages particular ones for a phone call they are not from me but the site, I do not use the phone call facility myself, only this texting method which I consider the best way forwards, if however you want to use the phone call option this will go to a board for another tech to take up, if a tech considers this viable by phone he will ring you, otherwise if you do not want it please ignore it thanks.

A few requests for information coming now ….…..

Expert:  Anthony_Infotech replied 11 months ago.

Easy things first please re-boot the TV by unplugging the TV from wallpower wait 5 mins then replug back in again let me know if there is any change please


Expert:  Anthony_Infotech replied 11 months ago.

How did this work out please?