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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a 32 inch that went to a half picture. AFTER A SMALL

Customer Question

I have a 32 inch that went to a half picture. AFTER A SMALL AMOUNT OF TIME THE PICTURE WILL DISAPEAR,The sound is still there and I checked the cords going into the set and all are tight. The model # UN32EH5000FZA.
JA: What's the model number of your TV? How old is it?
Customer: I think it was given to me two years ago this Christmas.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: When I had at least one half of a picture I got the menue to work until it went black
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Are you still there?
JA: No. I'm the tv technician's Assistant.
Customer: Do I just waite?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened last night.
JA: Anything else you want the tv expert to know before I connect you?
Customer: No.
Submitted: 8 months ago.
Category: TV
Expert:  Nathan replied 8 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 8 months ago.

Is this half of the picture that remains side to side, or top/bottom?

Is the screen still lit/glowing at all on the part that loses the picture?