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crash2199
crash2199, Technician
Category: TV
Satisfied Customers: 20162
Experience:  10+ years
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I actually have an app question. I have the TV Remote app

Customer Question

I actually have an app question. I have the TV Remote app and I like to record shows when away from home. But this app doesn't work. I also have the Xfinity TV app but it only allows "watch" and not record. What app do I need to record when away from home.
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Sharp is all I know and the remove is xfinity
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I had an app that did everything I wanted but comcast must have removed it. Since its been removed I can't record anymore. How long? Not sure.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, just want to be able to record away from home. Thanks.
Submitted: 11 months ago.
Category: TV
Expert:  crash2199 replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 11 months ago.

The Xfinity TV app allows for you to record TV shows within the app.

Open the app

From the main screen, click on TV Listing

Select a program and you will be given the option to record on your DVR

Do you see that option?

Customer: replied 11 months ago.
No it only shows watch.
Expert:  crash2199 replied 11 months ago.

Is your account setup for the DVR manager to use that option?

Customer: replied 11 months ago.
How do you do that?
Expert:  crash2199 replied 11 months ago.

That setting is actually completed through Comcast customer service and they can be reached at 1-***-***-**** - Please let them know that you want to use the DVR on the go using the app so they can confirm that your account is eligible.

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