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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Shuts itself off. was doing this and blew bulb. still doing

Customer Question

shuts itself off. was doing this and blew bulb. still doing with new bulb
JA: What's the model number of your TV? How old is it?
Customer: one sec while i look?
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: on everything. since it blew the bulb before i'm hesitant to keep trying. it's Samsung hdtv 60" prox 6 yrs old
JA: How long has this been an issue? What happened right before this popped up?
Customer: the picture would go off and tv shut off. that model is HLS6187WX/Xaa version PF03 SN# *****
JA: Anything else you want the tv expert to know before I connect you?
Customer: no thanks
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 months ago.

Are you saying the new lamp blew immediately too? Or just that it won't turn on (or cycles on/off)?
Can you tell me exactly what you see from the front panel indicators (color, solid/flashing/pattern)?