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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I accidentally turned on captions while watching a movie.

Customer Question

I accidentally turned on captions while watching a movie. How to turn off?
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Series 3 310samsung
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: HM57 Everything works I just pushed some button by mistake
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened yesterday. I was watching a movie and by mistake pushed some button on the remote
JA: Anything else you want the tv expert to know before I connect you?
Customer: no thanks
Submitted: 11 months ago.
Category: TV
Expert:  Richard replied 11 months ago.

Hi there and welcome

When the film is playing, press the Tools button and go to subtitles and turn it off there

Let me know the results please.

Customer: replied 11 months ago.
I think this is a comcast problem. I will call them. How can I cancel my membership or whatever I signed up for
Expert:  Richard replied 11 months ago.

ok... you would need to contact customer service for all membership questions