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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We have no red tint/color on our LG tv. We have gone to the

Customer Question

We have no red tint/color on our LG tv. We have gone to the section that should correct this but does not work
JA: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?
Customer: No and no. We are watching the Panthers game we have on DVR
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes. The tv is only 2 yrs old
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working last night when we turned it off. When we turned it on to watch the game it was like this.
JA: Anything else you want the tv expert to know before I connect you?
Customer: I don't think so.
Submitted: 10 months ago.
Category: TV
Expert:  Shahid replied 10 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 10 months ago.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
These info will help to troubleshoot the problem.
Thank you.

Customer: replied 10 months ago.
Model #39L65600-UZ
Expert:  Shahid replied 10 months ago.

Thanks for the reply, model number seems incorrect/ invalid, please recheck.

Also what video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 10 months ago.
Please just cancel this account, we turned tv off and rebooted, now have color. Thank you
Expert:  Shahid replied 10 months ago.

Sounds good, please contact customer service at given link/ number for cancellation because I have no control over such matters.

http://ww2.justanswer.com/help
USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.