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We had Netflix on and our program went off but it's like it

Customer Question
has the tv locked up...
We had Netflix on and our program went off but it's like it has the tv locked up now won't let us do anything
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: Vizio smart tv about 2 or 3 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No won't let us do anything
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been about 2hours has never got out of Netflix, went back to screen where you punch up who wants to watch it
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: TV
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Answered in 3 minutes by:
11/13/2016
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 26,390
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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TV Technician: Nathan, Installer replied 1 year ago

Can you give me the model number of the tv?

Are you saying it is stuck on netflix and you can't get back to cable/tv?

Is even the netflix working at this point or is it stuck on the netflix main screen and won't even let you navigate through the app?

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Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,557
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Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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