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Aric
Aric, Technician
Category: TV
Satisfied Customers: 44905
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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The picture has narrowed. It is 2 months 32 inch. 3 days It

Customer Question

The picture has narrowed
JA: What's the model number of your TV? How old is it?
Customer: It is 2 months 32 inch
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: 3 days It was working OK before
JA: Anything else you want the tv expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.
The picture size is generated by your Cable/SAT box when using HDMI - so the TV itself is not the problem and the settings muct be accessed on the cable box.
First, reboot the Cable/SAT box by disconnecting it from power for 10 seconds and plugging it back in. Upon rebooting, if the screen aspect is still incorrect, then look for the following buttons on the Cable/SAT remote:

Aspect
Zoom
HD Zoom
Ratio
(#) symbol under the 9 key

Expert:  Aric replied 10 months ago.

Find any buttons with those labels and use them to attempt to correct the picture size. If you are unable to find those buttons, or they don't help, then the settings are hidden deeper in the Cable Box and I will need the BRAND and MODEL of the cable box.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 10 months ago.

Do you need further assistance with this?

Expert:  Aric replied 10 months ago.

I'm unsure why you're unable to reply, but it's been 10 minutes since I posted those steps and I'm wondering if you still need help or not?

Expert:  Aric replied 10 months ago.

Hello, I was just following up to see if you needed further help? The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating by scrolling to the top of the page)? Thanks in advance.